Return and refund policy

We DO NOT refund nor replace with new products for below conditions,

• Non-defected products
• Exchanging products as long as they are in accordance with your order
• Used products, or not in its original condition, are physically damaged, or with missing parts
• Due to the reason of the discrepancy between the real product and images shown on the website

If happened with defected items received, please do below,

• Email to sales2@elemesh.com within 7 calendar days after the date of receiving the item(s) in order to explain with supporting photos showing all the damages discovered. We will reply within 5 business days.
• Return the original receipt and the unused item(s) in its original package to our office. The customer shall be fully responsible for any return shipping and customs fees incurred.
• The exchange for new item(s) normally takes about 30 business days, depending on the product availability.

All return orders are restricted to the following conditions:

• Returned items can only be exchanged with items of the same product specifications in accordance with the original order.
• Deviation of colour is not a valid reason for the guarantee return.
• Dis-likeness of the product is not a valid reason for cancellation.
• All delivery and shipment fees are non-refundable.

Elemesh Tech Solutions Pvt Ltd. does not carry any warranty or guarantee on any of its products after the 7 day return and exchange period whether the fault of the customer or the manufacturer. Customers can thereafter directly contact respective manufacturer.